Glossary

Local Authority Functions and Services Schema

Clifford McDowell

Local Government and Councils provide a wide range of services, either directly through their employees or by commissioning services from outside organisations. Each of these services are allocated a budget at a council level and procurement is reported accordingly.

In an ideal world, all local authorities would report using the same structure, however, there are many local variants and in some cases, services may be shared across multiple functions.

The Local Government Association (LGA) have tried to address this issue by creating a Standard schema into which all Local Authority spend should fit. The schema is grouped into functions, sub-functions and services. The full schema is presented below, please note we have renamed ‘Function’ to Category and ‘Sub-Function’ to Sub-Category.

CategorySub-CategoryService
HousingHousing allocationThis function includes the following services: Allocated council homes, Change of housing tenancy, Demoted tenancy, Ending housing tenancy, Furnished tenancies, Housing allocation system, Housing evictions, Housing referrals, Introductory council tenancies, Mutual home exchange, Registering for a council property
HousingHousing financeThis function includes the following services: Communal heating charge, Home contents insurance, Housing insurance claims, Housing rent, Housing rent setting, Housing service charges, Late tenancy arrears, Rent arrears, Right to buy your home
HousingHousing policyThis function includes the following services: Affordable housing, Empty residential properties, Hard to let properties, House clearance and rehousing, Housing association nomination and registration, Housing transfer to private registered provider, Shared home ownership, Social housing policy, Unauthorised house occupants
HousingHousing servicesThis function includes the following services: Caretaking, Garage lettings, Gas safety inspection, Housing tenant support, New tenant support, Property deeds, Tenant housing alterations, Tenant participation
HousingHomelessness and preventionThis function includes the following services: Homelessness assessment, Homelessness support, Hostels and emergency accommodation
HousingHousing adviceThis function includes the following services: Council tenant advice, Drainage, Energy efficiency, Housing and public health, Housing legal advice, Housing mediation, Local authority mortgage scheme lams, Private housing advice, Private landlord support, Private tenant advice, Tenant references
HousingImprovements and repairsThis function includes the following services: Communal housing repairs, Council home modernisation, Demolitions alternative housing, Demolitions disturbance allowance, Demolitions tenants responsibilities, Emergency out of hours housing repairs, Housing care and repair scheme, Housing condition surveys, Housing modernisation schemes, Housing repairs, Rechargeable home repairs, Temporary accommodation during major works
HousingMultiple occupancy homesThis function includes the following services: Fair rents inspection, Houses in multiple occupation register, Houses in multiple occupation safety inspection, Landlord accreditation, Rent repayment order
Coastline managementPort and harbour facilitiesThis function includes the following services: Boat and trailer parking, Boat moorings, Boat waste disposal, Boat winter storage, Cranage, Lifebelts, Marine docking beds, Marine storage lockers, Port and harbour facilities
Coastline managementPort and harbour operationsThis function includes the following services: Animal importation, Boat launching and recovery, Boat registration, Marine weather data, Navigation and berthing, Pilotage, Port arrival notification, Port consignment notification, Ports of entry detention, Rabies protection, Towing for marine vessels
Coastline managementCoastlineThis function includes the following services: Beach patrols, Coastal events, Coastal protection
Coastline managementInland waterwaysThis function includes the following services: Canals and waterways, Houseboat moorings, Reservoir management
Licences permits and permissionsBusinessesThis function includes the following services: Acupuncturist registration, Auction premises licence, Caravan site licence, Dry cleaning permit, House to house collection licence, Massage and special treatment licence, Massage and special treatments therapist registration, Moveable dwelling site licence, Petrol vapour recovery regulation, Registering business premises, Second hand dealer registration, Sex establishment licence, Solvent emissions regulation, Street collection licence, Sunday trading notification, Tattooist piercing and electrolysis registration
Licences permits and permissionsMarketsThis function includes the following services: Farmers markets, Local markets, Market event licence, Market stall rental, Street trading licence
Licences permits and permissionsRoads and streetsThis function includes the following services: Abnormal load notification, Highway projection licence, Street works licence, Weighbridge operator licence, Workplace parking levy
Licences permits and permissionsTaxi and private hireThis function includes the following services: Dual drivers licence, Hackney carriage taxi drivers licence, Hackney carriage taxi licence, Private hire drivers licence, Private hire operators licence, Private hire vehicle minicab licence, Taxi fare setting, Voluntary sector transport licence
Licences permits and permissionsAlcohol and entertainmentThis function includes the following services: Child performance licences, Childrens certificate, Civil marriage and civil partnership venue licence, Club premises certificate, Early morning restrictions orders, Greyhound racing track licence, Personal alcohol and entertainment licence, Premises licence, Restricted hotel licence, Sports grounds safety certificate, Sports stands safety certificate, Stage hypnotism licence, Temporary event notice, Wedding venue licence
Licences permits and permissionsAnimalsThis function includes the following services: Boarding animals licence, Dangerous animals licence, Dog breeding licence, Performing animals licence, Pet shop licence, Riding establishment licence, Sheep and goat movement licence, Zoo licence
Licences permits and permissionsBuilding and constructionThis function includes the following services: Building materials licence, Highway planting licence, Homes in multiple occupancy licence, Licence for bridges buildings beams and cables over or along highway, Pollution control part a and part b processes, Scaffolding and hoarding licence, Selective area housing licences, Selective housing areas
Licences permits and permissionsFoodThis function includes the following services: Food business registration, Food premises approval, Food safety advice, Late night catering licence, Street caf licence
Licences permits and permissionsGambling and lotteryThis function includes the following services: Club gaming permit, Club machine permit, Family entertainment centre gaming machine permits, Gambling premises licence, Gambling premises temporary use notices, Licensed premises gaming machine permit, Lottery licence, Prize gaming permit, Track betting licence, Track gambling premises occasional use notices
Licences permits and permissionsHazardous materialsThis function includes the following services: Explosives licence, Firework safety advice, Fireworks sales licence, Petroleum storage licence, Petroleum storage licencecertificate, Poisons licence
Licences permits and permissionsPermissions and consentsThis function includes the following services: Consent for cellars pavement lights and ventilators under street, Leaflet distribution consent, Permission to film and photograph, Permission to host events, Pig movement notification, Skip permits, Street parties permission, Verges permitted use
Licences permits and permissionsSocial care and educationDiscontinued function
Licences permits and permissionsWaste and pollutionThis function includes the following services: Cooling tower registration, Motor salvage operator registration, Scrap metal site registration, Skip operator licence
Licences permits and permissionsWater activitiesThis function includes the following services: Boatmans licence, Pleasure boat licence, Self drive boats licence
Advice and benefitsCarer and disability benefitsThis function includes the following services: Disabled facilities grant, Employment and support allowance
Advice and benefitsFamily benefitsThis function includes the following services: Free school meals, Nursery education grant, School clothing grantsvouchers, School transport additional support
Advice and benefitsHeating and housing benefitsThis function includes the following services: Decoration and disturbance allowances, Going into hospital, Home purchase grants, Home repair assistance grant, Housing benefit appeals, Housing benefit backdated claims, Housing benefit current claim, Housing benefit new claim, Housing benefit overpayments, Housing benefit renewal, Overdue housing repairs discretionary allowance, Rent determination
Advice and benefitsLow income benefitsThis function includes the following services: Council tax benefit appeals, Council tax benefit backdated claims, Council tax benefit current claim, Council tax benefit new claim, Council tax benefit overpayments, Council tax benefit renewal, Jobseekers allowance, Local crisis payment, Starting work benefits, Universal credit
Advice and benefitsCommunity grantsThis function includes the following services: Community equipment loans, Community facility grants, Community grants, Cultural grants, Financial assistance for housing associations, Grants for voluntary organisations, Sporting club grants, Sports grants
Advice and benefitsDisabled facilities grantsThis function includes the following services: Special provision capital fund
Advice and benefitsGrants for children and young peopleThis function includes the following services: Early years grant, Gifted and talented awards, Youth opportunity fund
Advice and benefitsHousing grantsThis function includes the following services: Discretionary housing payment, Home improvement loans, Home renovation grants, Keeping warm in winter, Local housing allowance, Private tenants rent assistance
Advice and benefitsAdvice and welfare rightsThis function includes the following services: Benefits advice and assessment, Bereavement support, Credit unions, Debt counselling, Debt enforcement, Funeral expenses payment, Legal advice, Welfare rights advice, Witness support
Advice and benefitsCommunity supportDiscontinued function
Environmental protectionCommercial wasteThis function includes the following services: Commercial clinical waste disposal, Commercial waste bins, Commercial waste collection, Commercial waste disposal sites, Commercial waste special collections, Commercial waste spillage, Skip hire
Environmental protectionHazardous wasteThis function includes the following services: Hazardous waste collection, Syringe disposal
Environmental protectionHousehold wasteThis function includes the following services: Bulky household waste collections, Clinical household waste, Household garden waste, Household waste accumulation, Household waste assisted collection, Household waste collection, Household waste containers, Household waste disposal sites, Household waste enforcement, Residential waste spillages
Environmental protectionWaste policyThis function includes the following services: Area waste strategy, Refuse duty of care enforcement
Environmental protectionAnimal welfareThis function includes the following services: Animal inspection, Animal welfare, Dangerous dogs enforcement, Dog registration, Dog wardens, Pet burial, Stray animals
Environmental protectionConservation and sustainabilityThis function includes the following services: Archaeological consultancy, Archaeological excavations and surveys, Countryside conservation, Ecology and geology, Environmental policy, Landscape character assessment, Local access forums, Surface water management plans, Sustainable development, Sustainable drainage systems, Waste reduction
Environmental protectionCountryside and farmingThis function includes the following services: Community farms, Countryside education, Countryside facilities, Countryside management, Countryside rangers, Countryside surveys, Countryside visitor centres, Countryside volunteers, Farming advice, Feed hygiene registration, Field study centres, Forest and woodland management, Grazing land, Nature reserves, Open access land, Smallholdings
Environmental protectionEnvironmental healthThis function includes the following services: Animal byproducts enforcement, Environmental health emergencies out of hours, Food poisoning and contamination, Food safety enforcement, Food safety inspections, Pest control, Scientific services, Smoking ban, Swimming pool and spa pool monitoring
Environmental protectionFunerals and cremationsThis function includes the following services: Cemeteries and crematoria, Civil funerals, Exhumations, Grave purchasing, Independent funerals, Memorial construction, Mortuaries, Municipal funerals, Repatriation of bodies abroad, Repatriation of bodies to england and wales
Environmental protectionParks and open spacesThis function includes the following services: Common land and village greens, Grass cutting, Gypsy and traveller sites, Outdoor play facilities, Parks and open space landscaping, Parks and open space maintenance and landscaping, Parks and open spaces
Environmental protectionPollution controlThis function includes the following services: Air handling units, Air quality, Asbestos management, Clean air act approval, Construction site pollution, Contaminated land, Environmental information regulations, Exhaust emission testing, Geotechnonology, Hazardous substance control, Idling vehicles, Light pollution, Noise pollution, Private water supply analysis, Septic tanks and cesspits, Smoke control areas, Statutory nuisances, Water pollution, Water quality monitoring
Environmental protectionRecyclingThis function includes the following services: Composters, Food waste recycling, Recycling advice, Recycling bags and containers, Recycling of batteries, Recycling sites, Residential recycling collections
Environmental protectionStreet care and cleaningThis function includes the following services: Abandoned shopping trolleys, Abandoned vehicles, Dead animal removal, Dog waste bins, Dog fouling, Flyposting, Flytipping, Graffiti removal, Litter bins, Litter enforcement, Litter removal, Market cleaning, Public toilets, Radar keys for public toilets, Road spillages, Street cleaning
Leisure and cultureLibrary membershipThis function includes the following services: Joining a library, Library facilities, Library fines, Library loan renewals, Library loans, Library reservations, Library sales, Mobile libraries
Leisure and cultureReference and researchThis function includes the following services: Archives, European public information centre epic network, Library catalogues, Library collections, Library computers and the internet, Library information services, Online library resources, Special library collections
Leisure and cultureSchool and special librariesThis function includes the following services: Childrens libraries, School library service loans, School library service training, School library visits, Special needs library facilities, Teenagers library services, Toy libraries
Leisure and cultureArts and entertainmentThis function includes the following services: Art commissions, Arts and creative classes, Arts development, Arts organisations and events, Music rooms and recording studios
Leisure and cultureEvents and exhibitionsThis function includes the following services: Countryside events, Exhibitions, Outdoor events
Leisure and cultureLeisure activitiesThis function includes the following services: Accessibility of local facilities, Activities for older people, Exercise and fitness classes, Fishing , Inclusive leisure and social activities, Leisure passes, Outdoor activities, Young peoples drop in activities, Young peoples organised activities
Leisure and cultureLocal history and heritageThis function includes the following services: Archive loans donations bequests and sales, Archive withdrawals, Armed forces community covenant, Community asset transfer, Historic sites maintenance, Memorial provision and maintenance
Leisure and cultureMuseums and galleriesThis function includes the following services: Museum and gallery loans donations and bequests, Museum and gallery shops, Museum collections, Museum events and exhibitions, Museums and galleries
Leisure and cultureSports and sporting venuesThis function includes the following services: Municipal golf courses, Outdoor activity centres, Sports club directory, Sports development, Sports equipment hire, Sports facilities, Swimming pools
Leisure and cultureTourismThis function includes the following services: Camping and caravan sites, Local attractions, Tourist accommodation, Tourist information centres, Zoos and farm parks
Education and learningAlternative education provisionThis function includes the following services: Alternative provision of education, Home schooling, Pupil referral unit
Education and learningHealth and welfare at schoolThis function includes the following services: Education in hospital, Head lice, Parenting contract, Psychological psychiatric or social work services in schools, School attendance and truancy, School catering, School health and safety, School health promotion, School nursing, Supervised medication in school, Teenage pregnancy
Education and learningPupil development and supportThis function includes the following services: Behaviour development in schools, Citizenship education, Language and cultural support in school, Learning mentors, Mentoring schemes, School book purchase schemes, School breakfast clubs, School transport, Support for gifted children, Support when leaving education, Transition between schools, Traveller children support, Work experience placements
Education and learningCurriculum and policyThis function includes the following services: Education consultations, Exclusion of school pupils, Home school agreement, Local curriculum, Permitted absence from school, School assessment and performance, School bullying and harassment policy, School closures, School complaints procedure, School curriculum, School governors, School pupil records, School register of attendance, School regulations and disciplinary procedures, School session times, School term and holiday dates, Schools development plans, Schools forum, Standing advisory council on religious education sacre, Young peoples learning prospectus
Education and learningExtracurricular activitiesThis function includes the following services: Book exhibitions, Extended schools, Instrumental tuition, Musical instrument hire, Musical instruments assisted purchase, School clubs and activities, School visits
Education and learningSchool admissionsThis function includes the following services: Local schools, Primary school places, School admission appeals, Secondary school places
Education and learningAdult education and lifelong learningThis function includes the following services: Adult education courses, Sports coaching
Education and learningEarly years and childcareThis function includes the following services: Bookstart, Childcare out of school hours, Childcare sufficiency assessment, Childminders, Childminding, Early education for year olds, Nursery school places, School holiday schemes
Education and learningHigher educationThis function includes the following services: to bursary fund, Education transport for year olds
Education and learningSpecial education needsThis function includes the following services: Education health and care ehc plan, Special educational needs assessment, Special educational needs placement in mainstream school, Special educational needs transport
Planning and building controlBuilding controlThis function includes the following services: Building control, Building control enforcement, Domestic heating oil tanks
Planning and building controlDevelopment controlThis function includes the following services: Advertisement control, Brownfield land register, Community infrastructure levy cil, Conservation area tree works notification, Development control, Development control enforcement, Discharge of planning conditions, Environmental impact assessment screening, Full planning applications, Land charges search, Lawful development certificate existing use, Lawful development certificate proposed use, Local development order, Neighbourhood development order, Outline planning consent, Planning area search, Planning consultation, Planning decision notices, Planning minor material amendments, Planning nonmaterial amendments, Planning obligations, Planning preapplication advice, Planning reserved matters, Prior notification of development, Removalvariation of planning conditions, Residential planning applications, Selfbuild and custom build register
Planning and building controlHeritage and landscapeDiscontinued function
Planning and building controlPlanning policyThis function includes the following services: Building and landscape design, Conservation areas, Land use proposals, Local development framework, Local plans, Minerals local plan, Neighbourhood planning, Statutory development plans, Transport policy, Waste local plan, Zoning
Planning and building controlPlanning servicesThis function includes the following services: Allotments, Conservation area planning, Dangerous structures, Demolition control, Demolition enforcement, Demolitions property assessment, Derelict properties, Dropped kerbs, High hedges, Land and property availability, Listed building consent, Property enquiries certificates, Property register, Register of land, Street names and numbering, Tree management, Tree preservation orders
Planning and building controlTown centre managementDiscontinued function
Business and employmentBusiness advice and supportThis function includes the following services: Business advice, Business continuity advice, Business cooperatives, Business directories, Business security advice, Business sponsorship opportunities, Land and property valuations, Support for tourism businesses
Business and employmentBusiness grantsThis function includes the following services: Business awards, Business grants, Business security grants, Commercial property development, Shop front improvement grants
Business and employmentBusiness ratesThis function includes the following services: Business rate relief, Business rate supplement, Business rates account enquiries, Business rates annual notification
Business and employmentCareers and employmentThis function includes the following services: Careers advice, Current vacancies, Disabled people employment advice, Employment and training initiatives, Environmental health placements, Equal opportunities advice, Sports employment
Business and employmentCommercial propertyThis function includes the following services: Business centres, Commercial lettings, Vacant land and property
Business and employmentHealth and safety at workThis function includes the following services: Accident reporting, Construction site fire safety, Health and safety prosecutions register, Health and safety regulation, Health and safety training, Occupational health services, Safety of disused mines and tips, Work health and safety advice and training
Business and employmentRegenerationThis function includes the following services: Business improvement districts bid, Compulsory property acquisition, Economic reports and forecasts, European and other funding, Land reclamation, Local economic development, Regeneration projects, Voluntary property acquisition
Business and employmentTrading standardsThis function includes the following services: Consumer advice, Fair trading, Food labelling, Illegal street trading, Product safety, Public weighbridges, Retail trading standards, Trader approval schemes, Trading standards advice to businesses, Trading standards education, Under age sales, Weights and measures
Community safetyIncident responseThis function includes the following services: Antisocial behaviour solvent abuse, Antisocial behaviour begging and vagrancy, Antisocial behaviour hoax or false calls to emergency services, Antisocial behaviour inconsiderate or nuisance, Antisocial behaviour malicious or nuisance communication, Antisocial behaviour neighbour nuisance, Antisocial behaviour street drinking, Antisocial behaviour vehicle, Criminal damage nondomestic building, Criminal damage nonspecific, Criminal damage property, Criminal damage vehicle, Sudden death investigations
Community safetyPublic safetyThis function includes the following services: Community protection notice, Criminal behaviour order, Criminal behaviour order, Criminal damage dwelling, Demonstrations and parades permission, Designated public places order, Housing crime support, Housing estate safety, Housing nuisance, Premises closure notice, Public spaces protection order
Community safetyEmergenciesThis function includes the following services: Civil emergencies flooding, Civil emergencies gas pipelines, Civil emergencies major accident hazards, Civil emergencies social and psychological support, Current emergency situations civil, Current emergency situations health, Current emergency situations weather, Emergency plan, Flood prevention
Community safetyFire safetyThis function includes the following services: Arson reduction, Community fire safety, Fire and rescue operational assurance, Fire and rescue risk management, Fire hydrants maintenance, Firework incident research, Home fire safety equipment, Radioactive materials storage and transport, Specialist rescue services, Temporary structure fire safety, Water network extensions, Workplace fire regulations
Community safetyFire attendanceThis function includes the following services: Arson investigation, Attending arson incidents, Attending automatic fire alarms, Attending fires, Fire and rescue incident investigation, Hazardous chemical hazchem incidents, Operations appliance management, Operations real time information traffic events etc, Operations specialist equipment coordination, Operations user guides, Postincident support, Securing premises after fire
Community safetyFire prevention and certificationThis function includes the following services: Fire certificates factories, Fire certificates hotelsboarding houses, Fire certificates offices, Fire certificates shops, Fire regualtions business enforcement, Fire regualtions residential enforcement, Fire risk assessment in commercial property, Fire risk assessment in residential property, Fire safety education, Fire wardencommercial training, Private fire hydrants inspection, Railway fire certificates
Community safetyNeighbourhood securityThis function includes the following services: Alarm notification area, Alley gating, Channel early intervention scheme, Civil injunction, Community safety, Community wardens, Counter terrorism prevent, Hate crime, Home safety advice, Neighbourhood policing, Protection from harassment, Release of cctv evidence, Town centre cctv, Town centre crime prevention, Vandalism prevention
Community safetyYouth offendingThis function includes the following services: Child safety orders, Final warning, Implementation of orders, Parenting orders, Referral orders, Reparation orders, Supervision order, Youth court procedures, Youth justice plan, Youth rehabilitation order
Administration and governmentGoods and servicesThis function includes the following services: Calibration and testing, Catering sales and vending, Conference hall and meeting room hire, Estates management, Festive decorations, Mot testing, Sale of gifts and publications
Administration and governmentProcurementThis function includes the following services: Approved suppliers, Contracts lists, Contracts management, Corporate procurement, Procurement policy
Administration and governmentDemocratic servicesThis function includes the following services: Byelaws and regulations, Civic recognition and awards, Community assemblies and committees, Constitution, Election results, Electoral areas, Electoral nominations, Electoral register, Equality and diversity, Lord lieutenant, Minutes agendas and reports, Postal voting, Proxy voting, Referenda, Voting, Members allowances, Members committee membership, Members communications, Members democratic services advice, Members elections polling stations, Members elections results, Members electoral cycle, Members executive forward plan, Members honours and awards, Members induction and training, Members minutes agendas and reports, Members overview and scrutiny, Members political offices, Members secretariat
Administration and governmentElected membersThis function includes the following services: Councillor casual vacancies, Councillors declaration of interest, Councillors directory, Councillors surgeries, Mayoral elections, Mayoral invitations, Members of parliament, Parishtown council and councillors
Administration and governmentCorporate managementThis function includes the following services: Civic buildings, Civic liability, Corporate assets, Corporate education, Corporate information management, Corporate insurance, Corporate meeting governance, Corporate organisation structure, Corporate partnership working, Corporate project management, Corporate records management, Corporate reporting, Corporate research, Corporate resource planning, Corporate service management, Town twinning
Administration and governmentFacilitiesThis function includes the following services: Facilities accessible buildings, Facilities air handling units, Facilities asbestos, Facilities catering services, Facilities consumables, Facilities council property, Facilities energy and fuel, Facilities equipment, Facilities graphic design, Facilities hazardous substances, Facilities internal mail, Facilities internal room bookings, Facilities management, Facilities noise, Facilities planned maintenance, Facilities printing and copying, Facilities reactive repairs, Facilities reception, Facilities risk assessments, Facilities staffvisitor car parking, Facilities water, Facilities fleet ownership and maintenance
Administration and governmentFinanceThis function includes the following services: Benefit fraud, Finance accounting, Finance financial management, Finance financial planning, Finance fund management, Finance indemnification for members and officers, Finance interorganisational charging, Finance management and control, Finance revenue and customs
Administration and governmentHuman resourcesThis function includes the following services: Staff accommodation, Staff annual leave, Staff appraisal, Staff apprenticeships, Staff benefits, Staff business travel, Staff consultation and feedback, Staff continuing professional development, Staff disciplinary procedures, Staff disclosure of interests, Staff employment tribunals, Staff equal pay, Staff expenses, Staff grievance, Staff job analysis, Staff medicals and health screening, Staff occupational health, Staff operational exercisingtraining, Staff outplacement, Staff overtime, Staff payroll, Staff pension scheme, Staff procedures, Staff public holidays, Staff recognition, Staff recruitment, Staff recruitment process, Staff redeployment, Staff references, Staff reorganisations, Staff risk management, Staff sickness management, Staff telephone charges, Staff time management, Staff training, Staff victimisation, Staff workplace bullying, Vetting of contract and supplier staff
Administration and governmentInformation communication technologyThis function includes the following services: Ict business continuity, Ict data management, Ict hardware, Ict help desk, Ict maintenance, Ict manuals, Ict networks, Ict peripherals, Ict resource management, Ict security, Ict software, Ict web site
Administration and governmentLegalThis function includes the following services: Legal advice, Legal case management, Legal contracts, Legal judicial review, Legal land and property, Legal litigation
Administration and governmentAccessing and updating personal informationDiscontinued function
Administration and governmentAsylum and immigrationThis function includes the following services: Accommodation certificates, Asylum seekers support, Citizenship ceremonies, Nationality checking
Administration and governmentCommunications and publicityThis function includes the following services: Accessibility of web sites, Civic events, Community noticeboards, Corporate communications, Media and publicity protocols, News and information releases, Publications
Administration and governmentComplaints and complimentsThis function includes the following services: Change of circumstances, Complaints advocacy, Complaints procedure, Customer feedback and suggestions, Customer satisfaction surveys
Administration and governmentConsultationsThis function includes the following services: Community engagement, Petitions, Service delivery consultation, Spending plans consultation
Administration and governmentData protection and freedom of informationThis function includes the following services: Data protection, Freedom of information, Reuse of public sector information
Administration and governmentEquality and diversityDiscontinued function
Administration and governmentPolicy and performanceThis function includes the following services: Community strategy, Corporate audit and inspection, Corporate business planning and strategy, Corporate business process improvement, Corporate equalities and diversity, Corporate health and safety, Corporate policies and procedures, Corporate retention schedules, Corporate workforce plan, Council expenditure, Councillors allowances and expenses, Members and officers code of conduct, Open data publication, Performance measurement and reporting, Transparency of accounts, Transparency of senior salaries, Value for money
Administration and governmentRegistrationThis function includes the following services: Birth certificate amendments, Birth registration, Copy certificates, Death historical searches, Death registration, Funeral records, Historical record searches, Marriage historical searches, Marriage or civil partnership registration, Marriage renewal, Naming ceremonies, Notice of marriage or civil partnership, Stillbirth registration, Wedding venues
Administration and governmentStatistics and census informationThis function includes the following services: Census information, Economic information and analysis
Administration and governmentTaxationThis function includes the following services: Council tax account enquiries, Council tax annual notification, Council tax appeals, Council tax band reductions, Council tax discount, Council tax exemptions
Administration and governmentVolunteering and voluntary organisationsThis function includes the following services: Local involvement network link, Volunteering, Youth leadership training, Youth project volunteering
Transport and highwaysHighway maintenanceThis function includes the following services: Bridge strengthening, Communal lighting, Drain and gully clearance, Pavement maintenance, Pavement obstructions, Personal injury and damage claims, Road bridges, Road construction, Road gritting, Road maintenance, Road obstructions, Road surveys, Road works notification, Snow clearance, Street furniture, Street lighting, Taxi ranks, Verge maintenance, Wall maintenance
Transport and highwaysHighways policyThis function includes the following services: Prospectively maintainable highways, Road adoption, Road closures and diversions, Roads enforcement, Roads weight limits, Stopping up orders, Termination of highway rights
Transport and highwaysRoad signs and markingsThis function includes the following services: Cycle lanes and routes, Road signs, Street name plates, Tourist signs, Traffic lights, Yellow lines
Transport and highwaysCommunity transportThis function includes the following services: Bus passes for disabled or older people, Community transport, Demand responsive transport, Disabled taxi card, Motability scheme, Older peoples bus pass, Rail cards for disabled or older people
Transport and highwaysCyclingThis function includes the following services: Cycle hire, Cycling schemes
Transport and highwaysFootpaths byways and bridlewaysThis function includes the following services: Public rights of way, Rights of way enforcement, Rights of way maintenance
Transport and highwaysParkingThis function includes the following services: Council car parks, Cycle and motorcycle parking, Disabled parking bays, Disabled parking permits, Estate parking, Lorry parking, Parking permits, Parking zones, Pavement parking, Private car parks, Street parking enforcement, Vehicle clamping and removal
Transport and highwaysPublic transportThis function includes the following services: Bus stops and shelters, Ferries, Journey planning, Planned transport service changes, Quality contract schemes for bus services, Real time transport information, Stations stops and shelters, Transport service disruption information, Transport tickets and passes, Transport timetable information
Transport and highwaysRoad safetyThis function includes the following services: Cycle training, Cycling and walking to school schemes, Dangerous road improvements, Driver training, Pedestrian crossings, Play streets, Road safety cameras, School crossing patrols, Speed humps, Speed limits
Transport and highwaysTransport schemesThis function includes the following services: Bus lanes and routes, Business travel and commuting, Car sharing, Park and ride, Red routes, Road congestion reduction, Traffic schemes, Travel plans
Health and social careAdult social careThis function includes the following services: Adult care plan, Adult placement, Care act implementation, Care ambassadors, Care at home, Care needs assessment, Client contact problems, Leaving hospital, Mental health support, Out of hours social care, Register of sight impaired and disabled adults, Safeguarding adults board, Safeguarding vulnerable adults, Shared care for adults, Socal services adults with incapacity, Social care financial assessment
Health and social careEquipment and supporting servicesThis function includes the following services: Assisted garden maintenance, Community alarms and telecare, Direct payments, Home adaptatations and aids, Incontinence laundry service, Independence support for disabled people, Mobile meals, Needle exchange, Occupational therapy, Specialist equipment for disabled people
Health and social careHelp and advice for adultsThis function includes the following services: Advocacy for social care clients, Alcohol advice and support, Counselling, Disabled people employment and training schemes, Drugs advice and support, Management of personal financial affairs, Pet care when hospitalised, Skills for living, Translation and interpreting
Health and social careChildren and young people social careThis function includes the following services: Child protection, Child protection orders, Childrens trust board, Common assessment framework, Residential care for children and young people, Respite care for children and young people, Safeguarding children board, Shared care for children and young people, Special guardianship order
Health and social careFostering and adoptionThis function includes the following services: Adoption, Fostering, Staying put arrangement
Health and social careLooked after childrenThis function includes the following services: Care order, Care plan, Educational support for looked after children, Independent visitors for looked after children, Support for children in care, Support for young people leaving care, Supported employment for looked after children
Health and social careSupport for children and young peopleThis function includes the following services: Advice for young people, Chaperone service, Child assessment order, Child employment registration, Child poverty needs assessment, Child poverty strategy, Childrens centres, Family information services, Family support groups, Hiv aids support for children and young people, Integrated family support, Preventative services for children and young people, Sensory rooms, Speech language and communication therapy
Health and social careCare homes supported and sheltered housingThis function includes the following services: Adult hospice care, Adult residential care, Hospice care for children and young people, Sheltered housing
Health and social careCarersThis function includes the following services: Adult carers advice and support, Advocacy for carers, Alternative care providers, Carers allowance, Carers assessment, Carers support groups, Respite care for adults, Short breaks, Young carers support
Health and social careCommunity centres and facilitiesThis function includes the following services: Community centres, Community support groups and organisations, Day centres
Health and social carePublic healthThis function includes the following services: Autism strategy, Bathing waters , Child measurement, Childhood immunisation, Contraception, Health advice, Health and wellbeing strategy, Health checks, Hiv aids support for adults, Infectious disease investigation, Midwifery and maternity services, Public health strategic needs assessment, Stopping smoking, Water fluoridation schemes

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